Contact our team
Need help? Our support team is ready to assist with account questions, deposits and withdrawals, technical issues, or general feedback. You can reach us through live chat for fast responses, or by email if you prefer a written record. We handle verification and payment enquiries promptly and will guide you through any account-related steps. For partnership or affiliate requests, use the dedicated contact below today.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email - typical chat reply under 2 minutes) |
| General Enquiries | [email protected] (billing, account queries - reply within 24 hours) |
| Affiliate Enquiries | [email protected] (partnerships and promos - allow 48-hour response) |
| Phone | +44 20 7183 2941 (available for urgent issues - calls Mon-Fri) |
| Working Hours | Mon-Fri, 09:00-18:00 (chat 24/7) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or situations that require explanations or documents. Please send your message to [email protected] with a clear subject line, include your account ID and up-to-date contact details, and attach any relevant files. Providing complete information helps us process your request faster and avoid unnecessary delays.
Send us a message
Name <label for="email" style="font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" required style="padding:8px;border:1px solid #ccc;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;color:#222;">Message</label><textarea id="message" name="message" rows="5" placeholder="How can we help?" required style="padding:8px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0b78d1;color:#fff;padding:10px 12px;border:none;border-radius:4px;font-size:15px;cursor:pointer;"> Send message</button>Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, and simple requests may be resolved even faster. More complex issues, such as verification, payment or technical investigations, can take longer depending on their nature and the checks required. We appreciate your patience and will keep you updated until your case is resolved.
Feedback
We’d love to hear your feedback, suggestions, or ideas to improve the site. Share anything from feature requests to usability notes - every message is read and considered. Your input helps us fix issues, refine features, and make the experience better for everyone. Send your thoughts through the feedback form or live chat and we’ll review them carefully.