User Privacy Policy
This Privacy Policy explains how Betista collects, uses, stores and protects the personal and technical information you provide when you register, play or use our casino and sportsbook services. We respect your privacy and aim to be clear about what data we process, why we process it and how you can exercise control over your information.
Types of data we collect
We collect different categories of data depending on how you use our site and services. This includes information you provide directly, data generated by your activity, and information collected automatically via the devices and browsers you use.
Personal data
Personal data is information that identifies you or can be used to contact you. Typical items include name, date of birth, email address, phone number, billing and payment details you supply, identity documents submitted for verification, and any communications you send to our support team. We use this data to operate your account and meet our legal and security obligations.
Technical data
Technical data is collected automatically when you visit and use our services. This includes IP address, device and browser details, operating system, cookies and similar tracking identifiers, language settings, and technical logs. We use technical data to keep the service secure, to troubleshoot issues and to improve site performance and usability.
Transactional data
Transactional data covers information about your payments, deposits, withdrawals, game activity, bets and other account transactions. This data helps us process payments, detect fraud, resolve disputes and provide a clear transaction history for your account.
How we use your information
We process your data to provide and maintain your account, complete transactions, personalise your experience, respond to enquiries, and prevent fraud and abuse. We may also use aggregated or anonymised data for analytics and service improvement. We only use personal data for purposes compatible with your expectations as a user of our casino and sportsbook.
Data protection practices
We implement reasonable technical and organisational measures to protect the information we hold. Access to personal data is limited to staff and contractors who require it to perform their duties. While we take steps to secure data, no system can be guaranteed 100% secure, so please use strong passwords and protect access to your account.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, to remember preferences, and to deliver relevant content and advertising. You can manage cookie settings through your browser or via any cookie controls provided on the site. Disabling certain cookies may affect functionality or your ability to use parts of the service.
User rights
You have rights regarding your personal data, including the right to access the data we hold about you, request correction of inaccurate information and object to certain processing. The exact scope of these rights may vary depending on applicable law and your individual circumstances.
Access, correction and deletion
If you wish to access, correct or request deletion of your personal data, contact our support team through the account help channels. We will respond to legitimate requests and will take steps to verify your identity before fulfilling any access or deletion request to protect your account security.
Information sharing and third parties
We may share data with service providers who help operate our platform, process payments, perform identity checks, or provide customer support. We may also disclose information to comply with legal obligations or to protect the safety and security of our users and systems. Where we share data, we require partners to handle information securely and only for the permitted purposes.
Privacy policy updates
We may update this Privacy Policy from time to time. When changes are material we will make a clear notice available on the site. Continued use of our services after such updates constitutes acceptance of the revised policy.