Responsible Gambling

At Betista we take responsible gambling seriously. We want you to enjoy play in a controlled and safe way, so we provide clear information and practical tools to help you manage your activity. If you ever feel play is becoming a problem, please use the tools below or contact our support team for assistance.

Player protection principles

We promote safe play by encouraging limits, breaks and responsible choices. Our approach focuses on preventing harm through easy-to-use account controls, clear information on signs of risky behaviour and prompt support for players who ask for help.

Activity-control tools

We offer a range of controls designed to help you stay in control of your play. These may include:

Deposit and loss limits

You can set daily, weekly or monthly deposit limits to manage how much you add to your account. Loss limits are also available to limit the amount you can lose over a set period. Limits can be changed in your account, but some changes may take effect after a short cooling period.

Time limits and session controls

Session timers and time-out options let you limit how long you play in a single session. Short breaks such as a 24-hour cool-down are available for immediate pauses, while longer breaks can help when you need more time away from gambling.

Self-exclusion

If you need to stop for an extended period you can choose self-exclusion. Self-excluded accounts remain closed until you request to reopen them and complete any required checks. Our support team can explain the options and effect of each choice.

How to set limits and get support

Limits and exclusions can usually be set from your account settings. If you need help applying a tool or want personalised support, contact our live chat or send a message via the in-account support channel. Our team will guide you through the available options and next steps.

Signs of problematic behaviour

Watch for changes in behaviour such as chasing losses, difficulty stopping play, neglecting responsibilities, borrowing money to gamble or hiding gambling activity. If any of these apply, consider using limits, taking a break or seeking professional support.

Tips for staying in control

Set realistic budgets before you play, stick to deposit limits, avoid gambling when stressed or under the influence, schedule regular breaks and review your activity regularly. Small practical steps can make a big difference.

Professional help and support organisations

If you need further assistance, consider contacting recognised support organisations such as GamCare or GambleAware / BeGambleAware for confidential advice and resources. Our support team can also point you to external services and explain how to access additional help.